To register your online account you will need:

• Account number (found in the welcome email/letter)
• Email address used during enrollment
• Billing address zip code
• Login ID (you choose what login ID you’d like to use)
• Password
• Secret Question and Answer

How do I create my customer account?

1. Navigate to the customer portal
2. Click on “Register Now”
   
3. Enter your account number (this can be found under the ‘Your Account Details’ section of your welcome email)
4. Enter email address and zip code (Note: The email address must match the one used when enrolling for service and the zip code should be the one on your billing address)
5. Create a login ID, password and security question

Registration Form required fields

1. Account number (this can be found under the ‘Your Account Details’ section of your welcome email)
2. The email address must match the one used when enrolling for service
3. The zip code should be the one on your billing address
4. You will need to create a login ID / username
5. Passwords must be 15-20 characters long and contain at least 3 of the 4 following character types: lowercase letters, uppercase letters, numbers, and symbols.
6. Set up a secret question and answer
7. You are now able to log in for the first time
8. Next you will need to setup the Two-Factor Authentication method and select your default account (In case of multiple accounts)

Set up two-factor authentication

1. Upon your first login, you will need to set up 2FA authentication.
2. After login, you will see this popup where you can select the preferred method: Google Authenticator App, Microsoft Authenticator App, Email One-Time Passcode (OTP), or SMS Verification.
3. Validate the 2FA Code
   

After selecting an authentication method, you’ll be prompted to either scan a QR code (if the selected method was either Google or Microsoft’s authenticator apps), or to retrieve the code from an SMS/Email that was sent to the account’s phone number/email address. This code is a unique 6-digit number.

The post How to Register Your Customer Portal Account appeared first on BKV Energy.

What if I forgot my account password? How do I reset my account password?

Click the “Forgot Password?” link above the password field on the portal login page.

Complete the form by providing your account number and email address linked to your login ID.

You will receive a temporary password via email. Once you log in that temporary password, you will be prompted to set a new one.

The post How to Recover Forgotten Password appeared first on BKV Energy.

1. Access autopay settings

First, hover over the “Billing and Payments” link in the menu. Then, click on the “Manage Autopay” menu item.

2. Click the “Enable Autopay” click

To enable autopay, simply click on the “Enable Autopay” link which will take you to the first step of the process.

2. Set Up Autopay form

Once you’re on the Set Up Autopay page, you’ll need to fill in all your credit card and billing information, just like when making a payment.

In case you already have a credit card saved, you’ll be able to see it in the “Use Credit Card” block below the form and use it to enroll in autopay.

How to disable autopay

First, hover over the “Billing and Payments” link in the menu. Then, click on the “Manage Autopay” menu item.

If autopay was previously enabled, you’ll see a “Disable Autopay” link on the top-right corner. Click this button to disable autopay.

The post How to Enable and Disable Autopay Payments appeared first on BKV Energy.

1. You’ll see “Pay Now” buttons scattered across the account portal. These buttons will take you to the payments page and allow you to make a one-time payment.

2. Once there, you’ll need to fill out the payment form with your credit card and billing information.

3. If you already have a credit card saved, you’ll be able to see it in the “Use Credit Card” block below the form and use it to make the payment.

4. If the information provided is valid, you can go to the next step, the “Payment Confirmation” page.

5. Here, you can click on the “Back” button to go to the previous page and check/update your information or confirm the payment by clicking “Pay Now”. When you click on the “Pay Now” button, the payment will be processed and, if the payment goes through correctly, you’ll be taken to a final page, the “Payment Complete” page.

The post How to Make a One-Time Payment appeared first on BKV Energy.

What if I forgot my account login/username?

1. Visit the Login page

Navigate to the login page on our portal.

2. Click on the “Forgot Login ID?” link

Look for the “Forgot Login ID?” link located above the username input.

3. Follow the instructions

• When clicking on the “Forgot Login ID?” link, you’ll be redirected to the Login ID recovery form.
• Here, you will need to provide the email address associated with your Login ID.
• Next, you will receive a temporary Login ID via email.
• Lastly, you will receive your Login ID via email. Once you have the Login ID, you can either login or reset your password if needed.

The post How to Recover Forgotten Login/Username appeared first on BKV Energy.

2. Clicking SET UP DEFERIT ACCOUNT will take you to the Deferit website where you begin creating your account. Enter the email address you used when enrolling with BKV Energy and enter a password. Then, click the Sign Up button.

3. Next, you’ll be asked to set up Two Factor Authentication to further secure your account.

4. Next you will be asked to select from a few different membership options and set up payment by placing a card on file, which can be used later to pay your electricity deposit.

5. After providing a credit or debit card, you will be asked to active your membership.

6. Once you have activated your membership, you will be asked to provide some personal information which will be used to conduct a soft credit check (it will no impact your credit score).

7. Depending on the outcome of the soft credit check, you may be asked to provide additional verification information. Otherwise, you will proceed to the deposit payment screen.

8. Click Continue to proceed.

9. Click Continue again.

10. Deferit presents a summary of the upcoming payment installments. If everything looks correct, click Submit to proceed.

The post How to Set Up Your Deferit Account appeared first on BKV Energy.

After 12 months of consecutive on-time bill payments, BKV Energy returns your electricity deposit back to you in full with interest applied.

The current interest rate for electricity deposits is 4.86%.

The Public Utility of Commission resets the interest rates annually on December 1st per PUC Substantive Rule 25.24(g) that contains the provisions relating to the payment of interest on customer deposits.

Here are the historical interest rates going back to 2006.

The post Earning Interest on Electricity Deposits appeared first on BKV Energy.

We’re proud to offer renewable energy plans in Texas powered by wind and solar energy.

Explore plans in your area by entering your zip code at this link.

The post Does BKV Energy Offer Renewable Energy Plans? appeared first on BKV Energy.

We will ensure that your switch happens smoothly with no interruption to your electricity services.

Before switching, check your Electricity Facts Label (EFL) to determine if you will need to pay your prior provider an early termination fee (ETF).

The post Do You Need to Cancel Your Current Plan Before Signing Up? appeared first on BKV Energy.

Bluebonnet plan customers and Premier+ subscribers are automatically opted into our 30-Day Power Pilot program upon sign up. If you decide to leave BKV Energy during the first 30 days of our services, we will not assess an early termination fee.

We think that you will love BKV Energy’s residential electricity services, but if you don’t – no problem.

If you decide to cancel your plan after the 30 day period expires, an early termination fee may apply. Check your Electricity Facts Label (EFL) for details.

The post What is BKV Energy’s 30-Day Power Pilot? appeared first on BKV Energy.